Beside the 10 set of survey question that i had done. i also conducted a face-to-face interview with 3 of the Adidas buyer's to gather more information and data about customer's satisfaction. below are the question i asked during the interview:
1. have you heard of Adidas before?
2. what is your first perception toward the brand " Adidas" ?
3. did you buy any Adidas product in the past?
4. which product you buy the most from Adidas?
5. where do you buy it? is the location convenience?
6. what do you think of Adidas quality?
7. what do you think of Adidas price range?
8.do you like the design from Adidas?
9.have you seen any advertisement from Adidas before? is it attractive?
10.are you satisfied with customer's service provided by Adidas staff?
11. what kind of improvement you can suggest to Adidas in the future?
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